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FAQ

Do you deliver overseas? Sorry, UK orders only. We currently don't ship orders for items available in our shop abroad, however we can accomodate international shipping for special bespoke items and large one off projects.
What if I need to return an item? You can find returns policy on our Etsy pages. Our returns policy is different depending on the item you have ordered so please check the Etsy page relating to your product for more information.
What size pieces can you produce? From 1 inch square up to 8ft x 4ft. Our machinery is cable of cutting pieces up to 8ft x 4ft (2440mm 1220mm) out of a single piece of material and if your design can be split into several pieces then we can go even larger by cutting it into sections.
Do you offer a painting service? Yes. Our workshop has a professional spray booth allowing us to paint any of the items we create in any colour you need it. The finish on the paintwork is excellent and we offer a clear laquer service too.
What wood do you use? We can work with all types of wood. We supply and work with any type of wood you like be it a beautiful piece of solid English Oak for a one of gift, or a large sheet of MDF for your company branding or displays. If you need a piece made a in a specific type of wood which you don't see listed on the site please get in touch and we will provide you with a quote.
Are your products made in the UK? Yes, 100% made in the UK. Each of our products is made on site at our fully equiped workshop in Surrey, UK. We don't import inferior wooden gifts from overseas.
How long do your products last? Our products can last decades. When properly looked after, good quality solid wood can easily last for generations. Objects made from hard wood have stood the test of time and in many cases improve with age making them an ideal gift which will can be enjoyed for many years.
How do I order a custom project? Contact us for more details on custom projects. Ordering wooden gifts from our catalog of products is best done through Etsy, but for larger and bespoke projects it's best to get in touch with us directly for more details.
Where are you based? Ashford, Surrey, UK. Our workshop is based in Ashford in Surrey in the South of the UK just outside of Greater London. All our solid wood gifts and signs are produced on site here.
Can you deliver custom projects? Yes. If your project is especially large then we can arrange to have it delivered to you by courier, just drop us a line for more details.